Responsible Gaming:
The Complete Guide
At 399t we believe gaming should be entertainment, not stress. Learn how to set safe limits, use self-exclusion, and access support.
Our Commitment
399t is committed to creating a safe, transparent, and responsible gaming environment for players in Bangladesh. We know that most people enjoy gaming as a fun form of entertainment. But for some, it can get out of control. That is why we have prepared tools and guidelines to help you enjoy gaming within healthy limits.
The core idea of responsible gaming is this — gaming should fit into your life, not take it over. If you are experiencing financial difficulties, family stress, or mental strain, 399t's support team is always here for you.
Gaming is only for people aged 21 and above. It is not a source of income — it is a form of entertainment. Only bet what you can afford to lose. Never play with borrowed money or funds set aside for bills.
Tools to Stay Safe
Deposit Limit
Set a limit on how much you can deposit per day, per week, or per month. You will not be able to exceed this limit, so there is no risk of overspending. Reducing a limit takes effect immediately; increasing one takes a little time.
Session Time Limit
Decide in advance how long you will play in one sitting. Once the set time is up, the platform will automatically alert you. This is an easy way for many players to stay aware of how long they have been playing.
Time-Out (Break)
Temporarily pause your account for a few hours to a few weeks. During a time-out you will not be able to log in. This is ideal for taking a light break and clearing your head.
Self-Exclusion
Choose self-exclusion if you want a longer break. During this period your account is fully deactivated and no promotional or bonus offers are sent to you. Contact the support team and they will help you complete the process.
Round-the-Clock Support
399t's live chat support is available 24 hours a day, 7 days a week. You can speak in both Bengali and English. If you raise any concern about gaming, our trained team will help you take the right steps.
Minor Protection
399t is only for people aged 21 and above. Age is verified at registration. Keep your password secure and do not share your account login with anyone, to prevent younger members of your household from accessing the platform.
Principles of Healthy Gaming
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Play for entertainment Do not think of gaming as a source of income. Treat every bet as the cost of entertainment, not an investment.
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Set a budget At the start of the week, decide on a fixed amount you can afford to lose without affecting your household. Do not go beyond that limit.
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Do not chase losses Placing more bets after a loss to try to recover it often leads to even bigger losses. Take a break at that point.
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Check your state of mind Do not play when you are angry, sad, or under stress. Making decisions with a clear head makes it easier to stay in control.
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Take breaks and do other things Take regular breaks. Spend time with family, friends, hobbies, or exercise. Gaming is one part of life, not all of it.
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Do not play with borrowed money Gaming with a credit card, a loan, or borrowed funds can lead to financial ruin. Only use your own savings.
Recognise the Signs of a Problem
If you notice any of the following signs in yourself, it may be a signal of a gaming problem. Do not wait — seek support.
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You are using money meant for essential bills or household expenses to fund gaming.
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After a loss you cannot control your anger or frustration and keep placing more bets.
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You are hiding your gaming habits from family or friends.
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You are playing at the expense of sleep, work, or studies.
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You feel restless, anxious, or irritable when you are not gaming.
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You have tried to stop gaming but have not been able to.
How to Self-Exclude
Activating self-exclusion is straightforward. Follow the steps below or contact our 24/7 live chat directly — the team will guide you through the entire process.
Contact Live Chat
Connect with 399t's live chat support. Let them know in Bengali that you want to self-exclude.
Choose a Duration
Tell us how long you would like to take a break — a temporary time-out or a longer self-exclusion period.
Confirm Your Identity
Once your account is verified, the support team will activate the break.
Receive Confirmation
You will receive a confirmation message. During this period your account and any promotional activity will not be active.
Ways to Get Support
If you have a gaming problem, do not try to handle it alone — seek professional help. 399t is always here for you.
24/7 Live Chat
Speak in Bengali at any time with our trained support team. Ask any question you have about responsible gaming.
Email Support
If you prefer to write, email us at: [email protected] — we respond in both Bengali and English.
399t's support team will help you set up deposit limits, time-outs, and self-exclusion. They respect your decision and will not pressure you.
Minor Protection and Account Security
The 21+ age limit is strictly enforced
399t is only for people aged 21 and above. Age is verified at registration and minors cannot open an account. Keep your login details completely private so that younger members of your household cannot access the platform.
Use a strong password
Use a long, strong password for your account. Make sure no one you know — family or otherwise — can access it. Always log out of your session when using an unfamiliar device.
Do not share your account
Each person must have their own account. Sharing an account with friends or family could give minors the opportunity to play. This is against 399t's policy.
Report suspicious activity
If you believe a minor or an unauthorised person is using your account, notify the 399t support team immediately. We will act quickly to secure the account.
If you need help, we are right here
Responsible gaming is a priority at 399t. Our support team is available 24/7 for any issue. Contact us on live chat today or read the FAQ.