Frequently Asked Questions
All answers to your questions about 399t in one place
From opening an account to withdrawing money, from cricket betting to VIP benefits — find simple and detailed answers to all your questions about 399t right here.
Questions that come to mind when using 399t — from creating an account to depositing via bKash or Nagad, rules for betting on cricket matches, VIP cashback and how to withdraw money quickly — everything is covered in detail on this page. Browse through the sections below and find the answer you need. If you have any questions, our 24/7 live chat support is always ready.
Account & Login
To register at 399t you need an active mobile number and a valid email address. During registration you will need to create a strong password — at least 8 characters, and including numbers and special characters makes it even more secure. You must be at least 21 years old.
Click the "Forgot Password" option on the login page. Enter your registered email or mobile number and a password reset link will be sent to you. The link usually arrives within a few minutes. If you don't see it in your inbox, check your spam folder.
No. Only one account is allowed per player. Creating multiple accounts under the same person's name or from the same device may result in all accounts being closed and balances being forfeited. So use only one account.
First make sure Caps Lock is off and that you are entering the correct username or mobile number. After several failed attempts your account may be temporarily locked. In that case, use "Reset Password" or contact our live chat — they will resolve the issue quickly.
Generally the username cannot be changed after the account is created, as it is the permanent identity of your profile. However, if you need to update your email or mobile number, contact the support team. They will assist you after completing the necessary verification.
Money Deposit
Log in to your account, go to the "Deposit" section and select bKash. From your bKash app, send money to the 399t payment number shown there. Enter the amount and transaction ID in the form and submit. The minimum deposit amount is ৳500.
Deposits are usually processed within a few minutes. If it takes more than 15 minutes, contact live chat with your transaction ID and amount. The support team will verify and resolve the issue quickly.
Yes, Nagad is a supported payment method. Just like bKash, select Nagad from the deposit page, send money to the designated number, and submit the transaction ID. The minimum amount is ৳500.
Currently four methods are supported: bKash, Nagad, Rocket and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount for each method is ৳500.
Depositing with Rocket follows the same process as other mobile banking methods. Select Rocket on the deposit page, send money via Rocket to the provided number, and fill in the transaction reference number on the form. Make sure you are using a Rocket account registered in your own name.
Cricket Betting
Yes, at 399t you can bet on BPL, T20 World Cup, IPL and various formats of international cricket. Events are listed on the sportsbook page according to the match schedule. You will find a range of options from general bets to special markets.
In the decimal odds system, multiply your stake by the odds to get the total return. Example: at odds of 2.00, a winning ৳100 bet returns ৳200 (original ৳100 + ৳100 profit). The higher the odds, the less likely the outcome but the greater the reward.
Match Winner (which team will win), Top Batter, Series Winner, Over/Under Runs and Most Sixes markets are the most popular. For example, in a hypothetical Bangladesh vs India match you can place a bet on either team in the Match Winner market.
Yes, 399t offers live in-play betting. Odds update in real time during the match and you can place bets based on how the game is unfolding — such as runs in the next over or the next wicket. A fast internet connection makes the experience even better.
If a match is abandoned due to rain or another reason and no result is determined, the bet is generally considered void and the stake is fully refunded. However, if the result is determined by the D/L method under a specific tournament's rules, that result will count.
VIP Benefits
VIP members receive weekly cashback, priority support, special promotional offers and exclusive benefits in major tournaments. The higher the tier, the greater the cashback and benefits. VIP status can be maintained by playing regularly and staying active on the platform.
Each week you receive back a fixed percentage of your net losses as cashback. The Bronze tier offers up to 0.2% weekly cashback, Silver up to 0.5%, Gold up to 0.8% and Platinum up to 1.0%. Cashback is generally credited to your account every Monday.
Tiers advance based on regular gaming activity and contribution to the platform. The more actively you play and the more you participate, the faster you will have the opportunity to move to the next tier. Check the VIP section of your account for specific turnover targets.
There are four VIP tiers in total: Bronze — up to 0.2% weekly cashback; Silver — up to 0.5%; Gold — up to 0.8%; and Platinum — up to 1.0%. Support, offers and priority also differ at each tier.
Yes, VIP tiers update automatically. No application is needed — once the required criteria are met, the system upgrades your tier on its own and sends a notification to your account. Similarly, if you remain inactive for a long period, your tier may go down.
How to Withdraw Money
The withdrawal process at 399t is generally completed within 5 to 30 minutes. If the necessary verification is done and there are no pending issues on the account, the money arrives within this timeframe.
Yes, withdrawals are available 24 hours a day, 7 days a week. It may take a little longer at night or on holidays but the process is generally completed within 30 minutes. If there is any issue, contact live chat immediately — support is active 24/7.
The minimum withdrawal amount is ৳500. Withdrawal requests for less than this amount will not be processed. For information on the maximum limit, check your account dashboard or contact live chat.
No. For security reasons, withdrawals can only be made to a wallet or bank account registered in the player's own name. Requests to send money to a third-party account are rejected and an account verification process may be initiated.
To withdraw winnings from a bonus, the wagering requirement must be met. Example: if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets — 20 times the bonus amount — before winnings earned from that bonus can be withdrawn. Wagering is calculated only on the bonus amount, not on the original deposit.
Still have questions?
Our support team is ready to help you 24 hours a day, 7 days a week — in Bengali and English.
24/7 Live Chat Support